We collect information you provide directly to us and information we gather automatically when you use our services. This includes personal details necessary for account creation, service delivery, and communication.

We also collect information about your interactions with our platform, including pages visited, features used, and time spent on different sections. This helps us understand how our services are being utilized and where we can make improvements.

Your information serves several key purposes within our organization. We use it to deliver our content optimization services effectively, maintain communication with you about your account, and ensure the security of our platform.

• Providing and maintaining our content optimization services
• Processing your requests and transactions securely
• Communicating about service updates, changes, or support issues
• Analyzing usage patterns to improve our platform functionality
• Ensuring security and preventing unauthorized access
• Complying with legal obligations under Taiwan regulations

We don't sell your personal information to third parties. However, there are specific circumstances where we may share your information with trusted partners or as required by law.

Service providers who help us operate our platform may have access to your information, but only to the extent necessary to perform their functions. These partners are contractually bound to protect your data and use it solely for the purposes we specify.

We may disclose your information if required by Taiwan law, court order, or government regulation. In such cases, we'll notify you when legally permitted to do so, unless prohibited by legal process.

If CodeStreamWave undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice before your information becomes subject to a different privacy policy.

You have several rights regarding your personal information under Taiwan's Personal Data Protection Act. We've made it straightforward to exercise these rights through your account dashboard or by contacting our support team.

Protecting your information is a fundamental responsibility we take seriously. Our security measures include both technical and organizational safeguards designed to prevent unauthorized access, alteration, or disclosure of your data.

We use encryption for data transmission and storage, maintain secure servers with regular security updates, and limit access to your information to authorized personnel who need it for their work. Our team receives regular training on data protection best practices.

While we implement strong security measures, no system is completely secure. We recommend you use strong, unique passwords for your account and notify us immediately if you suspect any unauthorized access.

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of information have different retention periods based on legal requirements and business needs.

Account information is typically retained for the duration of your relationship with us, plus an additional period to handle any post-service inquiries or obligations. Usage data and analytics information may be aggregated and anonymized for longer-term analysis.

When you request deletion of your account, we'll remove your personal information within 30 days, except where we're required to retain certain records for legal or regulatory compliance. Some anonymized data may remain in our systems for analytical purposes.

Financial records related to transactions are retained for seven years as required by Taiwan tax and accounting regulations. Communication records may be kept for up to three years for quality assurance and dispute resolution purposes.

While CodeStreamWave operates primarily within Taiwan, some of our service providers and partners may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

We only work with international partners who provide adequate data protection standards, either through adequacy decisions or appropriate contractual safeguards. These agreements ensure your information receives the same level of protection regardless of where it's processed.

If you have questions about specific international transfers of your data, please contact us using the information provided below. We'll be happy to explain the safeguards in place for your particular situation.

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

Essential cookies are necessary for our platform to function correctly and can't be turned off. These include session management, security features, and basic functionality. Analytics cookies help us understand how users interact with our platform so we can make improvements.

We also use preference cookies to remember your settings and choices, making your experience more personalized. Marketing cookies may be used to show relevant content and measure the effectiveness of our communications.

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your registered email address or by posting a prominent notice on our platform.

Minor updates that don't materially affect your rights may be made without specific notification, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account and stop using our services.